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07.12.2019 Business & Finance

Increase Sanctions For Poor Performing Telcos – #SaveOurData Advocates

Increase Sanctions For Poor Performing Telcos – #SaveOurData Advocates
LISTEN DEC 7, 2019

#SaveOurData campaign group, lead campaigners against the high cost of internet data in the country, says sanctions by the National Communications Authority’s (NCA) against Mobile Network Operators, that do not offer quality service to customers are not deterrent enough.

The NCA recently fined MTN in excess of GHS 100,000 for failing to produce a report on the recent technical challenges the company experienced and also for not informing key stakeholders immediately about the challenges.

Commenting on the development, convener of the movement, Saddick Adams told Citi News, said the NCA must impose deterrent sanctions against telcos to ensure that all Mobile Network Operators provide Ghanaians with high quality and affordable services.

“This is just a one of thing. It needs to be very consistent and so I am not too excited. We just want to see a clear decision taken in respect to getting all the Telcos not just MTN, to provide quality service as well as a drastic reduction in data charges.”

The NCA had in a letter to MTN warned the company to immediately resolve its internet billing issues and compensate all affected customers.

It also told the company to submit a written report with details about the challenge and measures it is putting in place to avert any such occurrence in the future.

Failure of these, led to the GHS 100,000 with an GH¢10,000 for each day it fails to produce and submit a report to the NCA after 4th December 2019.

The NCA said MTN must pay all fines by close of business on Monday, December 11, 2019.

MTN Ghana was also directed to compensate all of its customers who were affected by a technical challenge encountered by the company.

Some customers of the company took to social media earlier this week to complain about difficulties in purchasing data packages using their mobile money wallets.

The customers also lamented what they claimed as high data charges by the network operator.

We've resolved challenges

Meanwhile, MTN has said it has fixed the problem that led to the data bundle challenges.

Its Chief Executive Officer, Selorm Adadevoh blamed the challenges on technical hitches in the implementation of new tariffs adding that affected customers would be compensated.


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