Shippers Authority engages MPS on measures to improve shipper services

The Port and Infrastructure Committee (PIC) of the Ghana Shippers Authority (GSA) has engaged the Meridian Port Services (MPS) on measures to improve shipper services at MPS Terminal 3 of the Tema harbour.

The exercise forms part of measures the Authority is putting in place to protect and promote the interest of shippers.

The engagement, which took place at the Tema Harbour last Wednesday, was necessitated by several reported protocol breaches by shippers and transporters terminal.

The Board Chairperson of the Ghana Shippers Authority, Ms Stella Wilson, proposed that the MPS and the GSA should collaborate for effective resolution of challenges.

“Our aim is to have a better understanding of the technicalities involved in your operations to enable us to assist shippers with their complaints,” she added.

On his part, the Chief Executive Officer of MPS, Mr Mohammed Samara, noted that management was working to ensure that its services were mutually beneficial to all stakeholders.

According to him, the terminal has leveraged advanced technologies such as the Truck Appointment System (TAS) to enhance the operations at the Port.

“The adaptation of the TAS has led to a reduction in the time required for the clearing of goods, putting Ghana on her way to becoming a hub for trade in West Africa,” he hinted.

The Committee was led on a tour of some areas of the Terminal, including the Standard Operating Procedure office, the Export Scanners Terminal, Drivers Help Desk, Quayside, the Import Scanners Building and the Holding Area.