MINISTRIES, Departments and Agencies (MDAs) must by December 31, set up Charter Units as directed by the President, a statement signed by Mrs Mary Chinery-Hesse, Chief Adviser to the President, has directed.
Charter Units provide essential information that citizens need to know about the services and functions of public organisations and the manner and the time frame within which these services can be accessed.
A statement issued in Accra and signed by Mrs Chinery-Hesse said, the MDAs should begin to initiate action to review, update and consolidate all existing statements and documents to address the expectations of the public in line with the aims of the Charter Units.
It said that, following the launch of the New Charter by President J.A. Kufuor on pilot basis in some organisations in the land sector, all MDAs should establish Charter Units and designate a high profile officer to manage it.
The Units, it said, are expected to sensitise and orient their organisations towards the expectation of the public and how they should respond to them.
The statement said the New Charter standards will be monitored, evaluated and graded by the Central Complaints Unit which is the supervisory body of all the Charter Units.
The Central Complaints Unit will handle all complaints by the public and institute a certification and reward system for deserving MDAs.
It said, the Central Complains Unit will be visiting MDAs to ensure that they have met all the conditions required for the launch of the New Charter in their establishments.