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06.11.2008 General News

Final Batch Of New Charters Launched

By (ISD) Samuel Afriyie Sakyi.

The Chief Advisor to the President, Mrs Chinery Hesse, yesterday launched the final batch of the New Charters for fifty-three public sector institutions with the view of improving service delivery to the people of Ghana.

The New Charters has become a public sector policy that requires Ministries, Departments and Agencies (MDAs) and Municipal, Metropolitan and District Assemblies (MMDAs) to set service delivery standards for themselves.

Mrs Mary Chinery Hesse said 'the new charter has become a public sector policy by defined standards,' requiring that the image of the public sector provides a benchmarks performance.

She urged the public to draw attention to any lapses found in the service delivery of these institutions since the undertaking made is binding, because it's witnessed at the level of the presidency.

She however, noted that the publication of the New Charters is an important plank which will inform the general public about what they should expect from public service providers.

The Chief Advisor therefore appealed to the general public to take advantage of the complaints machinery so that they can be kept on their toes.

In his address, the Minister for Public Sector Reform, Hon. Samuel Owusu Agyei pointed out that the charters will provide the right spirit and commitment to realise government's goals.

He intimated that through the charter stakeholders and the public will be able to know and understand the services that are offered by these public sector agencies.

He promised his ministry's commitment to provide the needed support to all agencies to develop and launch their charters, adding that,

his outfit will continue with schedule visits and interactions with all public organisations either on individual basis or group to offer information and advice for the establishment of client services units.

'As part of its service delivery improvement programme, the Ministry of Public Sector Reform is piloting a New Call Centre to support these New Charters,' he informed.