The Ghana Commercial Bank (GCB) has started relocating some of its branches from the remote areas of the country to the doorsteps of the people, with the aim of improving customer service and to increase shareholder value.
Since April this year, six branches of the bank have been relocated to more convenient and easily accessible places.
The bank's branch at the ministries in Accra has now been relocated to the Pension House and the Ada Foah branch has also been moved to Kasseh, where business is brisker.
A statement issued by the bank said its Duayaw-Nkwanta branch had been networked and relocated on the main Duayaw-Nkwanta—Sunyani Road, near the main hospital junction.
It said a new building was being put up for the Techiman branch, while the Japekrom branch would also be relocated to Drobo.
The relocation is in line with the bank's policy to enhance customer service.
The statement said with nearly 120 of its 133 branches networked, GCB was determined to use its resources to rationalise existing services to make them more efficient and attractive.
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