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Mar 16, 2018 | Education

Internal vs External Conflict and Stress Management in an Organization

Internal vs External Conflict and Stress Management in an Organization

internal vs external conflict and stress management in an organization causes a great deal of stress as the person has to pass from the worst situation and disturbance

What is Conflict?
‘Conflict’ refers to some serious disagreement or argument occurring within a character’s internal or external struggle. It’s a form of friction or clash arising within a team when the opinion or actions of one or more members of the team are either resisted by or unsupported by one or more member of another group. Conflict can exist in any situation where facts, distress or desires pull or push participants against each other. “Internal Conflict” type of conflict takes place within the personal.

“Internal Conflict” is a psychological struggle in which one struggle within the mind of a literary or dramatic character and it happens when a person’s values, ideas or morals are tested, restricted or otherwise compromised. In an organization, Internal Conflict happens as poor communication, different values, Different Views, personality clashes, scarce resources, and poor performance.

Causes of organizational Internal and External Conflicts:

In order to improve the profitability of an organization, a company must focus its efforts on generating revenue in the face of competition. If an organization wants their employees to be focused on being productive and battering the competition, it is important to find out and to understand the cause of organizational Internal Conflicts.

Managerial Conflicts:
It is the job of an employee to deliver exceptional results and productivity to meet the manager expectations of an organization, but if those expectations are misunderstood, conflict can arise and it can be highly destructive. In the situation of internal conflict, managers need to spend time clearing the goals of a business through clear communication. A manager should also encourage them to ask their doubts and questions about their goals.

The difference in Personality Values:
A difference in personalities is another cause of Internal Conflict in the organization. Employees come from a different work background and experiences, which play a role in forming their personalities. Some employees have strong beliefs towards a certain goal, which they are not willing to compromise. These beliefs can create a situation for conflict. For Example, An employee may have a straightforward personality that results in him expressing his perspective whatever in on his mind, even if the timing is inappropriate. An employee, whose carrying a straightforward personality may offend a co-worker that does not possess the same type of personality.

Lack of Communication: The organization is divided into departments and different types of work activities are performed by various departments to achieve a certain goal of the organization. If there is no coordination among the department, then it can affect the sales and budget of task business. For Example, Finance is the department responsible for spending money which includes the budget. If there is no communication between the finance and other departments like marketing and sales, then internal conflict can happen within the organization.

Lack of Accountability: Organization Internal conflict might arise from frustration. One source of frustration is lack of accountability. During handling a task, if something has gone wrong and no one is willing to take responsibility for the problem, this lack of accountability can start to permeate throughout the entire company until the issue is resolved.

The Effects of Internal Conflicts within an Organization

  • Stress at the workplace
  • Mental Health Concern
  • Constantly Loss of Productivity
  • Dissatisfied clients due to delay in production
  • Employees Leave Organization
  • Vendor Terminates and breaks the contract with the organization.
  • A waste of time or Strategic Process to hire and train the new employee

Ways to manage internal conflict in the organization

  • Actively Listen and evaluate people’s perspective
  • Conduct Meeting for team management
  • Consider the views of all parties involved whether it is the department or a team
  • Implement regular feedback meetings to address a conflict
  • Be attentive or vigilant and enforce the measures that the team developed
  • Have the team adopt business guideline.


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