Application Of Lean Management In The Banking Industry In The Context Of Ghanaian Rural Banks

According to management practitioners, the success of intermediate quality in any organization is dependant on many factors such as customer satisfaction. This study contributes empirical knowledge to lean management in the context of Ghanaian rural banks highlighting areas of waste generation in the banks and suggesting ways of eliminating them in order to add value to the customer while maximizing the shareholders returns. Qualitative and quantitative methods of data collection were used to obtain information from Ahafo Ano Rural Bank.

The researcher study how lean management can be replicated in Ghanaian rural banks with the help of both primary and secondary data which includes numerous published articles and web-based sources and textbooks easily available at her fingertips. Lean Management has been а reason of continuous concern especially for organizations outside of the manufacturing companies and has been a subject of extensive discussion over the last 10 years.

While some believe that it can be applied to any organization where we have people and resources; some believe that it is an exclusive baby of the manufacturing companies thus the essence of the research to see if it is applicable to banks in the Ghanaian rural banks. Despite the many facets and aspects that play а part in the process and success of Lean Management, there is no identifiable structure or crisp definition for it. This study focuses on lean management applicability in Ghanaian rural banks by looking at areas of waste generation and suggesting ways of eliminating them to add value to the customers while maximizing shareholders returns to embed a culture of continuous improvement in the banks.

For full Version of this project Contact SAMUEL KWAKU OBENG

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