GCAA Launches Probe Into Alleged Passenger Mistreatment on KLM Amsterdam–Accra Flight

The Ghana Civil Aviation Authority (GCAA) has launched an investigation into the alleged mistreatment of passengers scheduled to travel on a KLM flight from Amsterdam to Accra, after videos circulating on social media showed stranded travellers expressing frustration over their ordeal.

The affected passengers were booked on KLM Flight KL059, which was expected to arrive in Accra on Saturday, June 27, 2026.

In a statement issued on Sunday, June 28, the aviation regulator said it had taken note of the viral videos and was treating the matter with urgency.

“The Ghana Civil Aviation Authority has noted with concern videos circulating on social media showing stranded passengers expressing dissatisfaction over their alleged treatment by KLM in Amsterdam in connection with Flight KL059,” the statement said.

The GCAA confirmed that it had begun investigating the circumstances surrounding the reported tarmac delay and claims of poor treatment. It said the probe aligns with its mandate to safeguard passenger welfare and enforce aviation standards.

“As Ghana’s aviation regulator, with safety, security and consumer protection as our top priorities, the GCAA has commenced an investigation into the circumstances surrounding the reported tarmac delay and the alleged mistreatment of some passengers,” the Authority stated.

The regulator said it will engage KLM and other relevant stakeholders before determining the appropriate regulatory response.

“The Authority will engage all relevant stakeholders and communicate the outcome of the investigation, where appropriate, in accordance with established regulatory procedures,” it added.

The GCAA reaffirmed its commitment to protecting passenger rights and maintaining high standards of safety, security and service delivery within Ghana’s aviation sector.

The investigation follows videos shared online showing passengers alleging they had been left stranded in Amsterdam after delays involving the KLM flight, prompting calls for regulatory intervention.

The GCAA has not provided a timeline for completing the probe but says it will communicate its findings after engaging all parties involved.

— CitiNewsRoom