Concerns mount over poor MTN service delivery in Bolgatanga

Clients and residents in the Upper East Region have expressed growing frustration over MTN Ghana's poor service delivery, particularly in parts of the country like the Bolgatanga Municipality.

The inability of MTN Ghana to provide adequate services to meet clients' expectations has led to chronic overcrowding, disputes among customers, and allegations of bribery involving staff and security officers at the Bolgatanga MTN Regional Office. This issue has persisted for years, according to some residents.

A concerned youth from the Upper East Region, Mr. Elias Apasiya Ayimbila, described the situation as alarming and called for urgent intervention by MTN Ghana, especially at the Bolgatanga Regional Branch.

He highlighted instances where people with urgent issues could not access timely services, spending days and nights waiting for assistance. Mr. Elias termed this as “unfair” and indicative of a lack of competence among the staff.

He further cited examples of clients having their money locked in MTN systems and being unable to retrieve it due to the persistent overcrowding. "People quarrel and fight just to replace or unlock their SIMs. The situation is unacceptable," he stated. Mr. Elias urged MTN Ghana's management to act swiftly to address these issues and prevent further chaos.

Several clients also shared their grievances, recounting the difficulties they face at the MTN Regional Office in Bolgatanga. They appealed for immediate measures to improve service delivery and alleviate the challenges they encounter.

Residents and clients are hopeful that MTN Ghana will take prompt action to resolve these concerns, ensuring a more efficient and satisfactory service experience.