Govt unveils strategy to lead Africa’s outsourcing sector

The Minister for Communications, Digital Technology and Innovation, Mr. Samuel Nartey George, has declared Ghana’s readiness to scale rapidly within the global digital economy.

He unveiled a strategy to position the country as Africa’s leading hub for outsourcing and digital services, telling investors “The question is no longer whether Ghana can compete, but how swiftly we can scale.”

Ghana’s strategy, the Minister explained, rests on three pillars such as digitalisation of public services, exportable digital products, and integration into global and continental markets through the African Continental Free Trade Area (AfCFTA).

He disclosed the plan last Thursday
at the High-Level Global Business Services Roundtable in London, before an audience of investors, industry leaders, and development partners.

Mr. George outlined Ghana’s advantages, including a youthful English-speaking workforce, strategic GMT time zone, democratic stability, and expanding digital infrastructure.

He identified Ghana Digital Centres Limited (GDCL) as the operational engine driving the outsourcing agenda, ensuring investors have ready infrastructure and trained talent.

On policy reforms, Mr. George disclosed that government is coordinating efforts across institutions such as the Ghana Investment Promotion Centre (GIPC), Ghana Free Zones Authority (GFZA), Ghana Revenue Authority (GRA), and the Data Protection Commission to create a transparent and competitive business environment.

Global firms like Concentrix and Teleperformance have already established operations in Ghana. The Minister noted the sector’s potential to generate thousands of jobs, particularly for youth, in fields such as software development, customer experience, finance, and artificial intelligence.

Mr. George urged investors to see Ghana as a strategic destination. “We are not offering a promise; we are offering a platform. Ghana is ready, Ghana is open, and Ghana is moving,” he concluded.