Legal Aid Commission to launch 24-hour call centre to expand access to ADR

The Legal Aid Commission of Ghana is set to introduce a 24-hour call centre aimed at widening access to its services, particularly Alternative Dispute Resolution, across the country.

The initiative forms part of efforts to strengthen justice delivery through more innovative and sustainable approaches, according to a statement signed by the Commission’s Executive Director, Edmund Amarkwei Foley.

The Commission explained that the call centre will help extend its reach nationwide, enabling more Ghanaians, especially the poor and vulnerable, to access legal support and ADR services.

“As justice delivery in contemporary times demands innovative and sustainable approaches, the Legal Aid Commission is working to roll out a 24-hour call centre that would significantly expand the reach of the Commission's services, especially access to ADR, throughout the country,” the statement said.

It also expressed its readiness to collaborate with the Office of the Chief Justice, Paul Baffoe-Bonnie, to promote and improve the accessibility of ADR systems across the country.

The Commission further appealed to government for increased financial, infrastructural, and human resource support, noting that it continues to operate under significant constraints despite delivering critical legal services.

Members of the public have been encouraged to take advantage of the Commission’s free legal services available at its regional and district offices nationwide.

The statement concluded with goodwill messages to the Chief Justice, the judiciary, and other stakeholders in the justice sector, wishing them a successful and impactful ADR Week celebration.