Slok Air International (Gambia) Limited, the official carrier of The Gambia has been voted as the most customer friendly airline in West Africa by the Direct Marketing Institute of West Africa, one of the prime airline monitoring systems based in Lagos, Nigeria.
This is due to its notable record of continuous efficient and effective service delivery, reliability, good safety record and quality corporate and customer relationship.
The Managing Director of Slok Air, Alhaji Abdulkarim Idris expressed about the award and indicated that all the hard work his management put into the venture has finally been recognised by its clients.
He said customer satisfaction is crucial to value creation and hoped that Slok Air would continue to be the airline of choice in West Africa.
According to Alhaji Abdulkarim, since its inception three years ago in The Gambia, Slok Air has become a valuable airline that is linking cities in the West African region. But, "We have been through thick and thin, turbulent situations, when all sorts of stories were peddled about the airline by some unscrupulous people about our air safety record which was false. And the calculated attempt to ruffle our operations rather worked to our favour."
The director of corporate affairs, Ngozi Obiora-Ladejobi stressed that the goal of the airline's team is to contribute to the idea of regional integration to promote free movement of people within West and Central Africa, a key aim of the Economic Community of West African States.
The Gambia-registered Slok Air has a fleet of 6 Boeing 737-200 series aircraft. Recently, as part of its programme to expand its route network in Central Africa, it acquired Falcon Air in the Democratic Republic of Congo.
With plans to add 10 new destinations within the next six months, it is presently in discussion with some major international airlines to enable it commence flights to New York, London and Johannesburg from The Gambia. Further, it plans to enhance its maintenance checks which is presently being handled by Ethiopia Airlines. That will enable it construct a maintenance hanger in the Gambian capital of Banjul.