Airtel Money Organises Fraud Awareness Training For Ghana Police Service (CID)

• This initiative demonstrates the company’s commitment to fighting Mobile Money fraud and empowering customers on how to manage their Airtel Money accounts so that they don’t become victims of fraud.
• Airtel Money is ISO 27001:2013 certified – demonstrating its focus on ensuring that customers’ funds on the platform are secure at all times.

In order to protect their customers from potential fraudulent activities on their mobile money accounts, Airtel Money, the award winning and innovative Mobile commerce service from Airtel Ghana, launched a month long outreach to sensitize the Ghana Police Service, Criminal Investigation Department, Customers, Agents, Merchants and Staff on Mobile Money fraud – how to spot and report it.

The training session which was held on 19^th October, 2017 for the Ghana Police Service, concluded the month long sensitization campaign for stakeholders. The session was to educate and empower these stakeholders to prevent/reduce the incidence of fraud and to demonstrate Airtel’s commitment to ensuring that customers’ funds are safe and secured on Airtel Money.

During the session, the Airtel Money team raised awareness on Mobile Money fraud and empowered stakeholders with the knowledge to spot and report any fraud related incidence. Emphasis was placed on the onboarding process of customers and agents as well as current mobile money fraud typologies and scenarios and controls that stakeholders need to institute to prevent these situations.

Photo caption:Samuel Eduam, Senior Manager, Compliance, Airtel Ghana, leading the session

Samuel Eduam, Senior Manager, Compliance of Airtel Ghana, said, ”Customers, Agents and Merchants are advised to always check and know their balances after every transaction and change their PIN immediately they suspect a compromise. Customers, agents and merchants can also send fraud incidents to the short code 480 or send an email to [email protected] for immediate attention”.

Rosy Fynn, Marketing Director, Airtel Ghana added, “All employees who work on Airtel Money prior to their appointment undergo a background check including Police clearance. We urge customers not to share their pin code with anyone or write it on a piece of paper. We are aware of the tricks fraudsters use to steal from innocent customers, and this is why we have improved our fraud prevention capabilities to protect our customers from existing and emerging tactics by fraudsters.”

Airtel Ghana remains committed to protecting its customers against Mobile Money fraud.

About Bharti Airtel
Bharti Airtel Limited is a leading global telecommunications company with operations in 17 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 372 million customers across its operations at the end of March 2017. To know more please visit, www.airtel.com

About Airtel in Africa
Airtel is driven by the vision of providing affordable and innovative mobile services to all. Airtel has 17 operations in Africa: Burkina Faso, Chad, Democratic Republic of the Congo, and Republic of the Congo, Gabon, Ghana, Kenya, Malawi, Madagascar, Niger, Nigeria, Rwanda, Seychelles, Sierra Leone, Tanzania, Uganda and Zambia. Airtel International is a Bharti Airtel company. For more information, please visit www.airtel.com , or ‘like’ the Airtel Ghana Facebook page via www.facebook.com/airtelgh or follow us on Twitter via the handle @airtelghana.