We are working to restore normal tax payment processing on Ghana.gov — GRA assures

The Ghana Revenue Authority (GRA) has assured that it is working to resolve intermittent technical challenges affecting the payment of taxes through the Ghana.gov platform.

The challenge, which started on Friday, August 14, is affecting some payments initiated through the Integrated Customs Management System (ICUMS), Integrated Tax Administration System (ITAS) and Ghana Integrated Tax Management and Information System (GITMIS).

In a statement issued on Thursday, August 20, the Authority said the issue is limited to payment processing and does not affect the filing of tax returns.

“The intermittent challenge, which commenced on Friday, August 14, 2026, affects payments initiated through the Integrated Customs Management System (ICUMS), Integrated Tax Administration System (ITAS) and Ghana Integrated Tax Management and Information System (GITMIS),” the GRA said.

According to the GRA, the payment platform remains operational, but some transactions may experience delays before they are processed or reflected on taxpayers’ respective portals.

It assured taxpayers that outstanding transactions would be processed and reflected on their portals once the system was fully normalised.

“Technical interventions are ongoing, and the matter is being treated with the highest priority,” the Authority said.