At Rural Heights Foundation, we take the view that the quantum of resources that goes into social protection programs is a direct corollary of growth; (a) the corporate sector gives more to CSR programs and (b) GoG allocates more for poverty eradication programs when the economy grows. When A and B happens Ghana as a whole makes quantum leaps towards SDG goals #1, 5 and 10 by year 2030. Banking and Finance stands in centre stage of this growth agenda. A more stable and competitive banking sector that places the consumer at the centre of its activities is what is needed to make the shift. But having reviewed some industry-level literature across different geographical markets, a hypothesis has gradually emerged that cost inefficiency and value misalignment are few of the issues Ghanaian banks have to grapple with. Indeed, the interest rate conundrum that has become a topical issue seem to reflect a general price equilibrium across 3 key markets; labour market, property market (real estate) and delivery platforms (ICT infrastructure), besides cost funds and non-performing loan assets.
Why you must participate
This research seeks to contributes to this conversation by exploring some key questions about cost-efficiency and value alignment. Our dissemination plans includes direct engagement with some key stakeholders, radio discussions and online publication. I will therefore plead your kind indulgence to complete it for me if you haven't done so already. Also, I will ask that you share in your groups, then ask people to complete it. Be our champion. Thanks for been so cool.
http://www.addpoll.com/RuralHeights/survey/service-quality-in-banking