Internet outages: ‘We’re working towards full restoration as soon as possible’ — Telecel Ghana

Mobile network operator Telecel Ghana (formerly Vodafone Ghana), says they are working tirelessly to secure a full internet restoration.

In a notice to its customers on Monday, March 18, Telecel announced that it has currently gained additional capacity to improve upon the connectivity.

“…We have worked with our international partners to secure additional capacity, which has led to improved internet services.

“We are working towards full restoration as soon as possible. We appreciate

your patience during this period. Please be assured that we will address bundle expiry and related issues once the service is fully restored,” reads the notice.

This comes as internet outage issues continue to plague the country and some countries on the continein.

The outages began last Thursday following a break in the South Atlantic SEACOM submarine cable that connects Africa to Europe and Asia.

This has severely disrupted internet and data services across several countries.

The National Communications Authority (NCA) has cautioned that full repairs to the cable could take up to a minimum of 5 weeks.

In the meantime, internet service providers are relying on alternative connection routes that have limited capacity.