Foreign Affairs Ministry cancels incomplete passport applications after two months

The Ministry of Foreign Affairs has announced that all passport applications left incomplete for more than two months after initial submission will automatically be cancelled.

In a public notice issued on May 15, the Ministry explained that incomplete applications include those requiring additional vetting, missing supporting documents, incomplete biometric capture, or pending biometric re-capture procedures.

According to the Ministry, applicants affected by the directive will be required to restart the entire passport application process, including the payment of new processing fees, as fees already paid will not be refunded.

“Fees paid in respect of such applications are non-refundable,” the Ministry stated.

The Ministry therefore urged applicants to complete all outstanding requirements within the stipulated period to avoid cancellation and unnecessary financial loss.

It further encouraged the public to promptly follow up on their applications to prevent delays in passport processing.

Applicants seeking additional information or clarification have been advised to contact the Ministry’s 24 hour call centre on 0302 754200.

The Ministry of Foreign Affairs reaffirmed its commitment to improving efficiency and delivering quality passport services to the public.