Ghanaian Diaspora Union in Europe protests over neglect, raises concerns about government services

The Ghanaian Diaspora Union in Europe (GDUE) has announced plans to stage a press conference and demonstration against the Government of Ghana and the Ghana Embassy in Spain, citing what it describes as neglect, lack of responsiveness, and systemic challenges affecting Ghanaians living abroad.

In a statement, the Union said it had, in September 2025, submitted a detailed petition to key government institutions, including the Ministry of Foreign Affairs and the Diaspora Affairs Office, outlining concerns and recommendations. However, the group claims no response has been received to date.

“We submitted a comprehensive petition to the relevant authorities, but unfortunately, we have not received any acknowledgment or response,” the statement noted. “This lack of engagement is disappointing and reflects the need for greater accountability and responsiveness from our institutions.”

The GDUE also expressed concern about the operations of the Diaspora Affairs Office, alleging that many Ghanaians abroad face difficulties accessing support. According to the group, there appears to be a growing bias in favour of expatriates over the broader Ghanaian diaspora.

“Many of our members report challenges in accessing assistance, and there seems to be a shift in focus that does not serve the interest of all Ghanaians abroad,” the Union stated.

The group further alleged that some of its representatives were denied access to a scheduled meeting at the Office of the Presidency and were detained by police for several hours.

“Our representatives were held for about three hours and ultimately denied access to the meeting. This raises serious concerns about how diaspora engagement is being handled,” the statement added.

Additionally, the Union raised issues with the conduct of the Presidential Adviser on Diaspora Affairs, accusing him of being unresponsive and selective in his engagement.

“This raises serious questions about inclusivity and whether the office truly serves all Ghanaians abroad or only a select group,” GDUE stressed.

On economic matters, the Union highlighted the challenges faced by Ghanaians abroad who attempt to invest or trade in Ghana. It cited excessive import duties, bureaucratic bottlenecks, and alleged extortion along key transport routes such as Accra-Kumasi.

“These practices place an unfair financial burden on diaspora traders and undermine their efforts to contribute meaningfully to Ghana’s development,” the group said.

The GDUE also raised concerns about the implementation of artificial intelligence systems in customs operations, particularly the Integrated Customs Management System (ICUMS), also referred to as “Publican AI.” While acknowledging the benefits of technology, the Union warned against a lack of transparency.

“AI systems must not operate as opaque ‘black boxes’. Stakeholders deserve clarity on how these systems function and how decisions are made,” the statement emphasized.

The group cited issues including excessive duty assessments, inaccurate valuation of goods, persistent delays, and an ineffective appeals process.

In conclusion, the GDUE called on the Ghanaian authorities to demonstrate renewed commitment to inclusivity, transparency, and professionalism in dealing with diaspora concerns.

“We remain ready to engage constructively with the government to find lasting solutions that will benefit all members of the Ghanaian diaspora,” the statement concluded.

The Union copied its statement to the Presidency, the Ministry of Foreign Affairs, and the Ghana Embassy in Spain.