Inside the Launch of Julius Debrah’s Book on Public Service Reform
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Scenes from the official launch of “Citizen Experience: A Reset for Superior Public and Civil Service Delivery,” a book co-authored by Chief of Staff Julius Debrah and Professor Robert E. Hinson, Professor of Marketing at the University of Ghana.
The book explores the need for a citizen-centred approach to public service delivery, highlighting reforms aimed at improving efficiency, accessibility and trust in public institutions.
The launch brought together stakeholders from government, academia and the public sector to discuss ways of strengthening service delivery and ensuring that citizens remain at the centre of governance.
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