Access Bank Launches Customer Contact Centre

A business desk report

Dolapo Ogundimu (3 rd from left) cutting the tape to unveil the new customer contact centre

Access Bank Ghana has formally launched its world-class and multi-channel contact centre to provide all round support for customers and other stakeholders.

The contact centre, which provides a fully interactive platform, has been designed to address customer enquiries and requests through Voice calls, e-mails, live chats and social media.

The centre will operate 24 hours a day and seven days in a week, including holidays, and will be accessible to customers of the Bank worldwide.

Speaking at a brief launch ceremony in Accra, the Managing Director, Dolapo Ogundimu stated:

'Our customers remain at the heart of our business as such any investment to enhance their customer experience is in the right direction.'

Mr. Ogundimu further said that Access Bank was expanding and it has grown its branches significantly over the years to about 40 locations currently.

'Considering the growing level of sophistication of our customers, we recognize that we must continue to exceed their expectations and ensure that they are able to reach us anytime of the day. Customer experience is crucial to the growth and sustenance of any institutions that believes in sustainability.'

The Access Bank Contact Centre will provide services covering information on accounts, transactions, products and other services of the bank, as well as offering support for online services such as ATMs, Cards and internet banking on a 24/7 basis.

Group Head of Personal Banking at Access Bank, Stephen Abban, who was also present at the event, noted that the establishment of the Contact Centre was in line with Access Bank's vision to deliver superior services to customers.

A business desk report