Close to four hundred customers of British Airways have signed a petition seeking for the airline to improve its services and make amendments to a number of its operations especially on the Accra-London (Heathrow) route.
The petitioners, majority Ghanaians, are unhappy with what they term as the airline's poor services including severe delays, lack of permanent stands, bad customer service, old aircrafts and severely understaffed teams.
The petition which is being spearheaded by the Ghana UK Based Achievement (GUBA) Awards foundation is also demanding that the airline changes the use of Terminal three at the Heathrow airport for flights to Ghana.
The petition calls for the use of terminal 3 at Heathrow Airport for flights to Ghana to be changed back to terminal 5.
According to the petitioners the demand is as a result of the appalling and unprofessional conditions Ghanaians and passengers to Accra are forced to face at that terminal.
They contend that services that were offered at terminal five led to higher efficiency and productivity for those visiting Ghana and that must resume.
Meanwhile the petitioners say 'we have experienced without improvement; severe delays, lack of permanent stands, bad customer service and severely understaffed teams.
Serious concerns have also been raised about the types of aircrafts being used on our route which happens to be one of the most expensive in the world.
In addition, when delays happen, information flow has been very bad'.
Below is the full petition signed by GUBA
Dear British Airways,
We, the undersigned, call for the use of terminal 3 at Heathrow Airport for flights to Ghana to be changed back to terminal 5. This is as a result of the appalling and unprofessional conditions Ghanaians and passengers to Accra are forced to face.
We have experienced without improvement; severe delays, lack of permanent stands, bad customer service and severely understaffed teams. Serious concerns have also been raised about the types of aircrafts being used on our route which happens to be one of the most expensive in the world. In addition, when delays happen, information flow has been very bad.
The services we were offered at terminal five led to higher efficiency and productivity for those visiting Ghana and we wish for this to resume.
Yours sincerely,
GUBA
–
By: Vivian Kai Lokko/citibusinessnews.com/Ghana
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