PERFORMANCE MANAGEMENT is expected to be a very vital part of the appraisal and reward system of staff of the National Insurance Health Scheme (NHIS), the Chief Executive Officer (CEO) of the scheme, Mr. Sylvester A. Mensah, has stressed in Kumasi. p> Following this, each Scheme Manager would be required to sign a performance contract with the National Health Insurance Authority (NHIA), towards the authority's immediate targets deliverable by December 2009, and expectations for the period ending December 2010.
Dr. Gustav Curshant, Chief Internal Auditor who delivered a presentation on behalf of the CEO during an Ashanti Regional strategic seminar for management of the District Mutual Health Insurance Scheme (DMHIS) and staff of the NHIA regional office at the Splendor Hotel in Kumasi yesterday, noted that the strategic intent was to build a scheme that would stand out as a model in Africa and beyond, providing affordable, accessible and quality healthcare services for all domiciled in Ghana, with highly enthusiastic professionals who value customer intimacy and delight.
The seminar, organised under the theme: “Delivering on the NHIS promise,” was designed to afford the participants the opportunity to engage each other on what matters for the way forward, forge a united front as leaders of the authority, and take a retrospective review of the individual and collective past, and make resolutions for the last quarter of the year 2009 in the first instance, and then the period from January to December 2010.
The CEO said the intent calls for strategic thinking, benchmarking best practices, team work and excellent working relations, efficient use of resources, sympathy and empathy for the deprived and socially marginalised, continuous learning and improvement, reception for new ideas and, of course, constantly keeping an eye on the core business, good time management practices, sacrifice, and commitment.
He explained the “ NHIA promise” as a health insurance system that guarantees one-time premium payment; a fully portable and sustainable scheme supported and driven by a robust ICT solution; a revised legal regime that addresses most of the internal, horizontal and vertical inconsistencies that have characterised the current legal regime; an entirely restructured architecture of the authority and scheme, an improved communication strategy that seeks to effectively market the NHIS to the public, and an NHIA that was focused on its core business.
The CEO reminded the scheme managers to strive to grow the “Child of Promise” by continuously defining and examining various steps, in order to sustain, grow, transform and deliver a healthy adult of a scheme, as successful organisations are always a product of sufficient thinking, strategy formulation, diligent implementation, and dispassionate measurement of outcomes, and do not emerge through chance, faith and coincidence.
“It is our collective duty to develop a chart on programmes, activities and tasks that would lead us to these outcomes, and together blaze the trail in the evolution of a workable and sustainable health insurance scheme,” he said.
He urged them to spend quality time to identify service failures across the entire spectrum of the operations of the scheme.
“Let us diagnose the causes of the service failures and devote sufficient time to developing consensus on the appropriate and “satisfying” solutions,” he advised, saying a candid approach to issues, transparency and openness would be critical to the collective success of the scheme.
The Ashanti Regional Minister, Mr. Kofi Opoku-Manu, who opened the three-day seminar, declared that the government was not interested in witch-hunting, as far as the operation was concerned, but cautioned that it (government) would not sit down for scheme managers to undermine the smooth operation of the scheme.
He called for the co-operation of scheme managers with the new regional head of the scheme, to ensure sanity.
Mr. Afrifa Yamoah Ponko, the newly-appointed Regional Manager of the Scheme, reiterated his passion to fashion out formidable policies and programmes to move the Ashanti Region NHIS forward.
He said he would depend on the co-operation of the scheme managers and all stakeholders, to ensure a successful operation.
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