Axim, March 31, GNA - The management of Ghana Telecom has said that it does not eavesdrop into their customer's conversation.
He said all that the company does is to monitor the digital switches on a 24 hourly basis and to detect faults and repair them promptly. Mr Emmanuel G. Dziko, the General Manager in charge of Strategy and Business Development, said this at a public forum at Axim on Thursday. He said the monitoring of the switches was meant to prepare GT personnel to respond promptly to fault complaints and ensure that customers received the best services.
Mr Dziko said the establishment of customer and complaints unit within its ''care for you centres'' were meant to enhance efficiency, productivity and make telecommunications accessible to many. He said the poor billing system and the non-provision of itemised bills to some districts would soon be rectified.
Mr. Selorm Fiador, Chief Manager in charge of Customer Care, said it was dangerous to use electricians and other non-professionals to undertaken telephone extensions in rooms.
He said the frequent movement of handsets from room to room could affect the lifespan of the receiver and therefore appealed to customers to use only qualified personnel of GT.
Mr Osei Afriyie, the Public Affairs Manager, said GT was working hard for all Ghanaians to have easy access to Internet services irrespective of where they live.
Mr Afriyie said GT had made available easy talk, easy talk maxi and one touch phone cards available on the market and asked the general public to patronise them.
Participants at the forum said the continual use of the old switches at Axim had made communications difficult. They appealed to GT to ensure that Axim received a digital switch to enable it to cope with the increasing demand and use of Information Communication and technology by all Ghanaians irrespective of where they live.