Accra, 5th December, 2019: The National Communications Authority (NCA) has sanctioned Mobile Network Operator (MNO), MTN Ghana for failing to comply with directives which were sent to them following some challenges with their network recently. In the directive, the Authority directed MTN to submit a report on the challenges within 24 hours of receipt of the directive among other directives.
Monitoring by the NCA has indicated that the MNO has begun rolling out compensation and refunds to affected subscribers accordingly. However, MTN had failed to submit the report by the deadline indicated. As a result, and in line with the gazetted Schedule of Penalties gazetted in May 2015, the NCA has therefore imposed the following sanctions on MTN:
- A fine of GHC10,000.00 daily in accordance with Section N (7) of the Authority’s gazetted Schedule of Penalties for failure to submit the report by 4th December, 2019. It should be noted that this Pecuniary Penalty is a fine of GH¢10,000 for each day the infraction persists from 4th December to such time that MTN submits the report.
- A fine of GHC50,000.00 in accordance with Section N (23) of the Authority’s gazetted Schedule of Penalties for failure to give notice as soon as possible to the Authority, all affected persons including subscribers for challenges with billing inaccuracies regarding the purchase of their telecommunications service bundles.
- A fine of GHC50,000.00 in accordance with Section N (23) of the Authority’s gazetted Schedule of Penalties for failure to give notice as soon as possible to the Authority, all affected persons including subscribers for inaccessibility of MTN’s Customer Care lines.
MTN has also been instructed to ensure that the fines are paid by close of business on Monday, 11th December, 2019.
The NCA further entreat consumers to report all challenges to the Authority to its Complaints Unit after duly reporting to the MNO concerned. The contact details for the NCA Complaints Unit is:
Toll Free – 0800-110-622
Email – [email protected]
The Authority will also continue to monitor the situation to ensure that consumers duly receive services they have paid for and as well ensure that service providers comply with their licences.
Issued by the National Communications Authority:
No. 6 Airport City, Accra
Tel: (0)30 – 2776621/2771701 or 050-145-1522/3.
E-mail: [email protected]
Date –December 5, 2019
The National Communications Authority, (NCA), was established by an Act of Parliament, Act 524 in December 1996, which has been repealed and replaced by the National Communications Authority Act, 2008 (Act 769). The Authority is the statutory body mandated to license and to regulate electronic communication activities and services in the country.