Chief Executive Officer (CEO) of iLearning Hospitality Training, Jenny Adade is urging Ghanaians to choose hospitality and tourism as a career when seeking a job.
According to her, the field does not only train individuals but the ability to offer quality customer services.
"To be a leader in development of professionals in the field of hospitality management, individuals need to train and educate themselves at all levels to be able to work closely and proactively with industry players at addressing lots of challenges in the field," Jenny Adade stated.
She said she is looking forward to working with the Ministry of Tourism, Arts and Culture in achieving the common goal.
Jenny Adade urges new students to grab every learning opportunity in the 12-week training to become the best at serving customers.
"Always say 'Thank you', 'Please' and 'I am sorry' in their line of duty," she encouraged participants at the training.
She believes that iLearn is missing between academia and the hospitality industry.
Former Call Centre Assistant at British Airways, Lydia Bampoe urged the new students to take their studies seriously.
"Working at British Airways came with lots of challenges but I took the job as my family. I could not do away with it. I am no longer there but people still call me to assist them of which I do," she emphasised.
Lydia Bampoe noted that with commitment and passion, she still defends British Airways whenever people lambast the Airline for its errors.
Managing Director of Logic Media, Freddy Apeagyei stressed that, "Feedbacks from customers are very important in the field of Hospitality. Ensure that you take notes of them."
He cautioned the new students not to be quick in responding to issues they are not abreast with to avoid embarrassment or loss of their job.
Some lecturers walked the students through the codes and conduct among institutions.
Some first batch of students who spoke to Modern Ghana were grateful to having a learning opportunity in hospitality and customer care.
They were confident that the skills they will be receiving will guide their path in the field of hospitality.