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20.09.2019 Feature Article

The Excellent Service At Passport Office

The Excellent Service At Passport Office

I was at the Passport Office today (PAC, Accra. Kinbu Road-(Old Foreign Affairs) to renew my passport.

What I saw today amazed me, compared with what pertained a few years ago when I got my first passport. That day, I lost my first opportunity to travel as a journalist with the then Minister for Trade and Industry because of the unnecessary red-tapism and inefficiency in the system.

Today, it was a totally different experience. From the online application to the booking of appointment for vetting etc., the process was just admirable. I wish all public or civil service institutions would have such seamless efficiency in the way they do their things.

I had heard of the improvements in the system so I decided to have an experience of the main place where there used to be a hassle. I didn't go to the Premium Center where I am told there is really good treatment of applicants because I wanted to see how the masses access the service.

Right from the entrance, the barricades created order and the really courteous military and police men/women did not have much work to do, unlike in the past when they had to serve as a bulwark to push crowds and deal with "goro boys" etc.

I noticed when I went inside that there was a security person every step of the way to assist guests find their way around.

I was very happy to meet very welcoming Policemen--Selase, Ebenezer and their female colleague--as well as their civilian counterparts at the vetting area-Joshua-- and two of the Officers-in-Charge-Emmanuel and his boss.

At a point, I realised the officers noticed who I was and wanted to accord me a preferential treatment but I declined because I wanted to see how the process was like right from beginning to the end. I spoke with a few of the applicants and they confirmed they had no frustrations at all and everything had gone on so smoothly for them and within a few minutes, they were done with the vetting process and taking of photographs.

I was really happy my country was taking shape in that way.

I hope it continues and improves so that we all have confidence in our systems. Kudos to Ghana Passport Office. Ghana can work again!!

Conrad Kakraba
Former GTV Newscaster

Conrad Kakraba
Conrad Kakraba, © 2019

This author has authored 3 publications on Modern Ghana. Author column: ConradKakraba

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