Krif Ghana Take Journalists Through Customer Feedback Device
Krif Ghana Limited, one of the leading dealers in superior office equipment and consumables and Electronic Cash as part it is 2018 corporate plans, has schooled some media men on the company’s latest products.
This was to enable them to appreciate the products which were launched onto the market last year.
Customer Feedback Device and Queue Management System was launched recently and the company outlined series of workshops for selected professionals to get more knowledge about the device as it plays a crucial role in customer feedback data management.
The journalists were taking through the functions of the device which is normally mounted on a stand and place at the front desk has a touched screen and customers are asked to give their views on the company’s operations.
The message that is kept confidential can only access by management shows analysis of how many people placed an information and number of them talking about the same issue.
The device which is the first of its kind to be introduced by a commercial entity is expected to feed management of corporate bodies information on various customers concerns.
The technology which was made in Hungary is widely used across Europe and some African countries.
The device comes with a customized electronic questionnaire, which questionnaire is tailored to measure the specific satisfaction indicators such as the speed of the delivery, attitude of the employees towards the user of the service or product, among others.
The customer, after the service, approaches a tablet-based stand and presses the START BUTTON. This launches the customer onto the device, allowing him or her to make further selections.
In the case of a financial institution, the device allows the customer to select the purpose of his or her visit to the financial institution- loan application, funds withdrawal, funds lodgment, after which the customer proceeds to RATE the service from POOR to EXCELLENT. Once the rating is completed, the device closes.
The occasion was also used to honour some journalists who have been reporting on programs and activities of the company over the years.
Seth Bokpe of The Graphic Communications Group, Konrad Djaisie, Business and Financial Times, Ernest Bako, Business and Financial Times, Melvin Tarlue, Daily Guide, John Elliot Hagan, Finder Ernest Nutsuga, Spectator and Robert Oduro of the Corporate Guardian Magazine.
The journalists who received certificates were made the company’s brand Ambassadors for 2018.
Speaking during the program the Chairman of the company Rev. Kennedy Okosun said the Customer Feedback device is a unique, state-of-the-art, customer feedback system for a niche market of clientele who desire to take customer satisfaction a notch higher.
He noted the Microsoft- based device which comes with a user-friendly design, ease of installation, dependability and can be customized to dovetail into the peculiarities of any client’s operations.
According to him in the European Union as well as the United States, the Customer Feedback Device is found at most service providers.
It has an interactive touchscreen, tablet-based terminals and optional peripherals such as webcam, keyboard, WIFI, motion sensors, among others.
Specifically, the device is an ideal for teller performance measurement, showcasing customer focus orientation but can be used by large organizations who serve large clients and at the same time guarantees confidentiality and objectivity in data gathering, and can be an important source for the provision of vital HR statistics, said Rev. Okosun.
The device depending on the requirement of the user organization, an organization may opt for the stand-alone or the desktop package. The device may be installed to communicate with the client’s server; it can also be done to work without interfacing with a server.
He commended management of Joy FM to maintain a smooth and mutually beneficial partnership with his company over the years.