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7 January 2018 | Business & Finance

Stranded KLM Passengers Get GHC50 Compensation

CitifmOnline
Stranded KLM Passengers Get GHC50 Compensation

At least 25 passengers of Dutch Airline KLM were yesterday [Saturday], left stranded at the departure hall of the Kotoka International Airport in Accra.

The Airline operators allegedly overbooked the flight, leaving the passengers, including children as young as one, frustrated.

The passengers were reportedly each given GhC50 by the Airline as compensation.

Citi News’ Caleb Kudah was at the airport and spoke to some of the passengers who were supposed to be on the flight headed to London.

“They overbooked the flight so we are stuck here. We've been standing here close to three hours. They said their online system went down. All of a sudden they were doing only online people. They had closed the boarding gate before telling us,” a frustrated passenger lamented.

Another who was leaving Ghana for school in London said she will certainly not be able to make it to her lectures on Monday.

“Some people have to go back to school the following day and nobody is telling us anything. If I leave on Sunday, I will get there on Monday so I can't make it for class obviously,” she added.

A brother of one of the passengers from Kumasi in the Ashanti Region told Caleb Kudah that he was at the airport to see his sibling off but admitted that they would have to return on Sunday for the flight.

“I'm from Kumasi and I'm here because of my brother. The flight has been overbooked and full. So we are just here, we were given only GHc50. This is so bad,” he added.

Meanwhile all attempts to get in touch with the KLM office in Accra for a response have proved futile.

Stranded AWA passengers threaten to sue over delayed flight

A similar incident occurred in Tamale in the Northern Region in December 2017 where passengers of Ghana's only surviving domestic air service provider, Africa World Airlines (AWA) were left stranded in Tamale because their flight was cancelled.

Some of the passengers have since threatened to sue the company as they lamented that the issue negatively affected their schedules.

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