Shell Holds Customers Appreciation Day

Management and staff of Vivo Energy Ghana have embarked on their annual Shell Customer Contact Day to thank customers for their loyalty.

This year's Customer Contact Day was themed: 'Winning with customers through continuous engagement.'

Vivo Energy staff interacted with customers at the forecourt, offering services including filling their tanks, cleaning windscreens and sharing goodies with them, as well as engaging customers for their feedback.

Managing Director of Vivo Energy Ghana, Ebenezer Faulkner, said great companies are the ones that get and stay ahead by engaging their customers regularly through several contact points, all with the purpose of enriching the relationship.

“The Shell brand in Ghana could not have been successful for the past 89 years without a long-term relationship with our customers. Our products are consumer-led and driven by our passion to exceed the needs of our customers. “We will continue to make our customer experiences at our Shell service stations memorable,” said Mr Faulkner.

In addition, Mr Faulkner said that Vivo Energy would continue to be at the forefront of driving innovations, providing high quality fuel for all pockets, high quality convenience shops, strong customer service, brand preference and food partnerships to continue to be part of our customers' lives.

A delighted customer, who visited the Airport Shell Service Station said: “We have known Shell for so many years for its quality products and services. No wonder every fuel station in Ghana is referred to as 'Petrol Shell. I want to encourage Shell to keep up the good work.”

Retail Manager of Vivo Energy Ghana, Kwame Ackah, encouraged all motorists to buy GHS60 of fuel from Shell to stand a chance of winning the over 75,000 prizes and a brand new sleek Hyundai Grand i10 taxi at stake in the 'Shell Filling No Y3 Deep' promotion.

Six drivers, who have signed on to the Shell Drive Challenge on the Shell App, were also rewarded with free fuel for emerging as the most efficient drivers on the Shell Drive Challenge.

Vivo Energy's recent opening of the state-of-the-art, Haatso Shell service station, with partners such as KFC, MBJ Pharmacy, Exotic trends, and ATM Farms, is testament to the convenience that the company wants to bring to its customers.