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18.06.2005 Business & Finance

GT to deal with fraudulent workers


Koforidua, June 18, GNA- The General Manager of the Strategy and Business Development Unit of the Ghana Telecom (GT), Mr Emmanuel Goodenough Dziko on Friday, warned that the company would not hesitate to dismiss any staff that would be caught involving in fraudulent deals. He said the company was organizing training programmes for its workers and taking into consideration complains of customers to change the wrong perception of the people about GT to build more confidence in their clients.

Mr Dziko was reacting to an allegation by a GT customer that some workers of the company were engaging in fraudulent activities, at a forum at Koforidua, as part of a nationwide programme to bridge the information gap between the company and its clients.

He said the Company had installed additional trunk circuits and reconfigured its network to enhance its operations.

Mr Dziko said the company had introduced door-to-door bill delivery in Accra on a pilot basis, saying it would soon be replicated in all the regions to ensure early bill delivery.

He said currently the company had over 400,000 lines and 10,000 payphone lines throughout the country and was working hard to introduced wireless phones as alternative to the landlines as well as prepaid cards to eliminate the regular complaints of over-billing.

The Eastern Regional Director of GT, Mr N. A. Fleischer-Brock, appealed to the customers to refer complaints to the Customer Care Unit of the company and not to deal with middlemen since some of the current problems being experienced were caused by such people.

Mr Fleischer-Brock appealed to the public to report anyone that would be found engaging in fraudulent activities to the company. Some concerns raised by the participants at the forum included high telephone bills, delayed services, two or more customers using the same telephone lines and fraudulent deals by some staff of the company.