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25.11.2004 Business & Finance

Ghana Telecom launches ultramodern call center

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Accra, Nov. 25, GNA - Mr Albert Kan-Dapaah, Minister of Communications, on Thursday launched Ghana Telecom's (GT) ultra-modern call centre at Ghana House in Accra Central to provide customers with up-to-the-minute information on enquiries and complaints. The Centre would allow customers to report faults to GT 24 hours a day.

Customers are to dial 100 for Enquiries, 160 for Directory Assistance, 011 for One Touch services and provide world-class information solution to its customers and stakeholders.

Mr Kan-Dapaah said the Centre would open a new chapter in the Communications Sector.

"Customers of the Company can now do business with the GT at any time and any place thus giving meaning to the Company's slogan linking people everywhere."

The Minister said the marketing strategy to combine professionalism with innovation and technology certainly would cause an increase in the Company's returns on investment as well as strengthen the bonds of friendship and build excellent relationship with customers.

He reiterated the Government's commitment to provide an enabling environment for the accelerated growth of the Telecommunications Sector. Mr Kan-Dapaah said the Board, Management and staff of the Company had for the past two years worked very hard to roll out its expansion programme, including installation of fixed cellular terminals, introduction of Broad Access Technology and re-furbishing the 4 U Broadband.

He said the Government expected customers, partners and stakeholders to utilize the Centre to enjoy the benefits of quality telecommunication service.

Mr Oystein Bjorge, Chief Executive Officer of Ghana Telecom, said the Centre would show customers that GT was committed to the demands of the public and its customers.

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