LONDON -- UshaComm, a global software technology innovator, today announced that it has been awarded business to deploy its prepaid/postpaid convergent mobile billing and customer care solution at Ghanatel. The agreement includes the implementation of Unicorn prepaid/postpaid convergent billing, Medusa Mediation, and e-Merchant settlements. In addition to supporting the billing and customer care process for voice mobile services, UshaComm will be managing the entire billing operations on behalf of Ghanatel 'One Touch' – its mobile business.
Ghanatel, which is majority owned by the Republic of Ghana in West Africa, is currently investing in its infrastructure and operations to deliver state-of-the-art telecommunications to the residents of Ghana. Based upon GSM technology, UshaComm's billing and customer care solution will service up to 1.5 million 'One Touch' subscribers. The new system will be deployed in two phases. UshaComm were chosen following a stringent evaluation process, which was carried out by Ghanatel's management consultants – Telecom Management Partner – based in Norway.
“UshaComm are able to provide us with a suite of solutions and services that will enable 'OneTouch' to better manage the day-to-day running of a mobile communications business. By keeping the process simple and therefore efficient, we will ultimately be delivering better customer service to our subscribers”, commented Reidar Braathen, Head of One Touch, Ghanatel.
“West Africa has tremendous business growth opportunities and we are proud to be a part of the development stage with Ghanatel. Ghanatel has aggressive growth plans, and UshaComm's products are developed to be highly scalable to nimbly manage rapid elevations in subscriber numbers and increasing complex service demands from customers”, said Bharat Thakker, Managing Director, UshaComm.