Vodafone Ghana, one of the leading telecommunication service providers in the country, in conjunction with RayCom Technologies, has refurbished the Police Communication Unit at a cost of GH¢60,000 to boost information flow at the centre.
The public can now call the 191 emergency police line without any hitches.
As part of the refurbishment exercise, a PABX system was fixed at the Police Information Room (PIR), among other things.
The facility allows at least 30 calls to be answered simultaneously since it has call waiting features.
It also comes with features that can detect hoax calls, record call statistics and identify callers.
Previously, the PIR had only ordinary desk phone which received a call at a time with no caller ID or call waiting features thereby thwarting the efforts of officers to either identify callers or return their calls.
The new installation will help the police to identify callers and call back when necessary.
Vodafone has on numerous occasions assisted the police to train its officers as well as partnering them in their quest to fight crime.
The Corporate Communications Director, Michael Mbroh recalled how they jointly arrested SIM box fraudsters, with the latest being the prevention of the loss of GHC 7.2 million.
Mr Mbroh hoped that the facility would boost the capacity of the police to discharge their duties, stressing that communication was key in the fight against crime.
The Director General of Police Administration, Commissioner of Police Rose Bio Atinga, observed that communication was the live-wire of every institution, noting that the PIR, among other things, serves as information hub of the Ghana Police Service. It is the nerve of the receptacle of pieces of information needed to combat crime.
She observed that with the advent of sophisticated crime and the impending general elections in December, police/public collaboration has become even more eminent.
The Police chief was therefore grateful to Vodafone and BayCom Technologies, who are providing training to the officers, for the smooth operation of the facility.
She called on other telecommunication giants to come on board to assist police in other areas deemed necessary to augment its operational capabilities to offer efficient and effective policing in the country.
COP Atinga noted that through the help of the British High Commission, the police was provided with the MTN and Vodafone short code 18555 to improve its communication.
However, the police service, which is considering a more permanent solution, appealed to the British High Commission for assistance.
The novelty of Vodafone, especially Jillian Walsh, led to the enhancement of the communication unit.
BY Rocklyn Antonio