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15.11.2011 General News

Organizations entreated to sanction rude frontdesk staff

By myjoyonline
Organizations entreated to sanction rude frontdesk staff
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Substandard customer service rendered in many corporate institutions can improve if staff who violate customer service protocols are sanctioned.

The observation was made by a Lecturer at the University of Ghana Business School, Bob Hinson on the Super Morning Show.

The discussion on the subject of poor customer service was triggered by a survey conducted by Joy Fm.

The survey sought to ascertain the phone etiquette exhibited by client-service staff of a number of institutions including the ECG, Korlebu Teaching Hospital, and Databank among others.

Professor Bob Hinson says corporate bodies can no longer make excuses when staffs are uncouth towards customers.



Story by Ghana/Myjoyonline.com

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