SSB introduces new service to customers

Mrs. Emilia Nortey, Head of Information Technology (IT) of Social Security Bank (SSB) Limited, has said the mission of the bank is to be ahead of other commercial banks in the country.

This she believes would come through the highly motivated, committed, and professional individuals and teams, as well as the provision of superior customer service, while offering innovative and attractive products.

She was speaking in Accra on Tuesday at the launch of 'SSB SIKATEL' also termed the SSB Call Centre, the first '24-hour' a day and 'seven-day' a week Call Centre in the country. With the introduction of this new service to customers, the service is expected to eradicate the present system of queuing for information at the bank.

Mrs. Nortey said, the service allows loyal customers and potential customers to seek and have information about their accounts. She said the service also offers customers the opportunity to ascertain credible information about the bank's products, their needs, and their problems.

"It is aimed at preparing our customers and potential customers towards a more sophisticated technology and valued added products,” she said. She mentioned some of the functions of the Call Centre as statement and cheque-book requests, any other type of account inquiry and customer complaint.

The Head of the IT assured all customers that the bank has procured additional spares and back-up equipment in the event of link failure.