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18.03.2009 General News

MTN assures Northern Region subscribers of quality services

By The Statesman

March 13th 2009 - The attention of MTN Ghana has been drawn to media reports indicating that two groups, The Consumer Advocacy Agency and the Right of the People both based in the Northern Region of Ghana are to embark on various actions to express their dissatisfaction with the company's quality of service in that region.

MTN would like to state that it views as very unfortunate the fact that the groups would plan such actions without making their concerns known to MTN especially at a time MTN is engaged in extensive roll out of additional telecommunications equipment and latest optical fiber technology infrastructure to expedite the improvement of quality or service.

Over the last two year period since entering the Ghanaian market, MTN has invested more than $25 million alone in the Northern Region in telecommunications infrastructure compared with $3m prior to the company"s entry into the market.

Current roll out plans for the region expect to put in place more than 200 new telecommunications cell sites this year and more than 280 infrastructure upgrades in the second quarter of this year.

In the last three weeks, MTN has experienced challenges with service disruptions in the Northern Region due to cuts made in its fiber by contractors from other competitor organisations. MTN articulated those challenges to the National Communication Authority and subscribers in the region with an understanding that the issues were being addressed.

 Indeed, MTN subsequently received commendation from some stakeholders in the region where marked improvement were noted in service quality. MTN technical terms are working with all necessary stakeholders to resolve the immediate issues within the next seven days.

MTN remains fully committed to open and constructive dialogue and is taking steps to engage with leaders of the two groups to fully arm them with information about the actions the company has taken to ensure world class services in the Northern Region and in Ghana as a whole.

MTN takes this opportunity to thank its subscribers for their continued loyalty and reassures all stakeholders of its commitments to achieving the standard that have made it the African leader in telecommunication in 21 markets across Africa and the Middle East through technological expertise and social sensitivity