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12.03.2009 Regional News

Tamale MTN subscribers on warpath

By The Statesman

The Concerned Consumer Protection Association, a pressure group in Tamale made up of MTN subscribers, have threatened to hit the streets soon to protest what it describes as the company's poor service delivery over the past one month.

"We demand an urgent and unconditional improvement in the services of the MTN Company now or else we will hit the streets to hold the management accountable for the headache we have been subjected to in the three regions of the north,' the group has warned.

The group has also hinted that it may resort to legal action if MTN fails to address the recurring problem of call failure and other needless hindrances that have engulfed the region for some time now.

Addressing a press conference in Tamale, Mubarik Osman Abu, spokesperson for the group, complained that subscribers of MTN have for sometime now been subjected to unnecessary hitches which in his estimation were greatly affecting socio-economic activities in the region.

"For a month or more now, customers of MTN in the three northern regions have been receiving the worst form of poor services ever known in the history of the mobile communication industry in Ghana,' he stated.

According to Mubarik Osman, MTN is likely to lose majority of its numerous subscribers to other cellular phone communication service providers if it continues with its recent poor services.

The spokesperson made specific reference to 'Error in connection,' 'Mobile number cannot be reached at the moment,' and 'Network failure' as some of the responses received when trying to call with the network.

'If you are lucky to get the call through, you either do not hear the voice of the recipient or you hear an echo of your own voice,' he said, adding: 'You cannot tell if the receiver at the other end has received your call or not'.

Mubarik Osman  made a passionate appeal to the National Communications Commission to perform its core duty of ensuring that communication service providers operating in Ghana live up to expectation.

He assured the general public that the group would widen its tentacles to expose and deal with other utility service providers and other related organisations operating in the region who have taken customers for granted over the years.

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