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21.05.2008 General News

GT To Implement Four-Pronged Strategy

By Winston Tamakloe, Ho -
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THE Volta Regional directorate of Ghana Telecommunication Limited is implementing a four-pronged strategy targeted at guaranteeing ultimate customer satisfaction.

They are increasing capacity, widening coverage, enhancing quality service and linking up the whole region with sole purpose of bringing smiles on the faces of its value customers.

Paul Evans-Amuzu, the regional manager disclosed this at an interaction and luncheon with the media at Ho which formed part of the regional celebration of World Telecommunication and Information Society Day held at the weekend.

The week-long celebration which had been selected as Ghana Telecom’s ‘Customer Appreciation Week’ was on the theme: ‘Customers Are Really Everything (CARE)’.

Mr Evans-Amuzu noted, 'The execution of these initiatives will guarantee reliability, availability and quality service for all customers anytime and everywhere'.

He explained that there was the need to sustain awareness creation and sensitisation to customers on the company’s array of products which includes broad-band 4-U, easyfon, easytalk and smarton.

Mr Evans-Amuzu assured of the company’s commitment and determination to address special requirements of persons with disabilities along with other marginalised and vulnerable groups in its national e-strategies in the region and indicated the need to encourage the design and production of Information Communication and Technology (ICT) equipment and services.

'We have to adhere to the Universal Design Principle and the use of assistance technologies for research and development to facilitate accessibility to ICT for all including Person With Disabilities,' he stressed.

Mr Evans-Amuzu observed that the company would strategise further on what it ought to do to make its valued customers content and fulfilled.

He, however, urged defaulters to settle their bills promptly to enable the company to address the numerous complaints and have a true measure of the impact of the new customer-friendly and customer-centred initiatives it was implementing.

Responding to how to curb rampant stealing of the company’s cables, the regional manager explained that the cases were pending before the law courts at Ho, Hohoe and Aflao and that 'if the cases are tried expeditiously and firm sentences handed over to the culprits it will serve as a deterrent to others to curb the menance'.

Mr Evans-Amuzu called for cooperation, assistance and support from the police, judiciary and civil society to stop such unpatriotic acts.

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