The Nigerian Communications Commission has ordered two mobile operators, MTN Nigeria Communications Limited and Celtel Nigeria Limited, to refund about N4.7 billion to subscribers for poor quality of service rendered in the month of January.
The order, which was contained in separate directives issued to the two mobile operators by the regulatory agency last week asked them to refund N175 per subscriber for the first month.
They are also required to refund to each subscriber the same amount of money for subsequent months that they default in meeting the specified average key performance indicators.
They will also be required to cough out a similar amount for every month their congestion level is above the 10 per cent mark.
As of the end of December 2007, MTN had a subscriber base of 15.87 million while Celtel had a subscriber base of 1.94 million.
Impeccable sources at NCC confirmed to our correspondent that the directive to MTN and Celtel were issued following a quality of service test conducted by NCC in January.
— The Punch
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