Customers in three regions owe GWL GH₵10 million — Chief Manager reveals

Customers of Ghana Water Limited (GWL) in the Bono, Bono East, and Ahafo Regions owe the company an accumulated bill of GHC10 million, Mr Theophilus Collins Tawiah Collins, the Bono Regional Chief Manager of the GWL has said.

He urged the customers to pay their bills to avoid being disconnected and prosecuted. Mr Tawiah gave the advice when speaking at a forum to mark the 2025 World Water Day in Sunyani on the theme: “Glacier Preservation”, with a focus on water conservation, and also urged all customers to pay their water bills promptly.

He said the GWL had been leveraging technology to improve quality service delivery, saying it had launched multiple projects aimed at enhancing access to potable drinking water in the regions.

Mr Tawuah said the Abesim Water Treatment, the major source of water supply in the Sunyani municipality, was undergoing expansion and rehabilitation works.

Currently, he said the plant had the capacity to pump 1.5 million gallons of water daily, saying it had to pump six million gallons to meet the water demand of the growing population.

Mr Tawiah said the rehabilitation and expansion works were expected to be completed in November 2025, however the works had experienced some delays due to some financial challenges, with only 10 percent of work done.

On completion, the project would extend potable water to communities including Kotokrom, Yahwimakrom, Kobedi, Chiraa, Adantia, Odomase parts of Sunyani and other adjoining communities.

Mr Tawiah said work on the Wenchi Water Supply expansion project was also progressing steadily with about 86 percent work done and anticipated to be completed by the end of August 2025.

He enumerated a number of challenges, including illegal mining, reckless human activities, reduced raw water availability due to climate change and encroachment as some of the challenges confronting the company's efforts to provide safe drinking water in some of the local communities.

Miss Julia Antwi, the Bono Regional Public Relations Officer of the Public Utilities Regulatory Commission, said the commission was committed to ensuring that utility service providers worked to the satisfaction of customers.

She urged GWL to uphold standards, and urged customers to also pay their corresponding bills promptly.

GNA