Miss Mawuena Dumor, Corporate Services Executive of Scancom Ghana Limited (Areeba) reported last week that MTN has undertaken the necessary steps in major technical upgrades of its network to improve upon the quality of service to its customers.
In a press release she said MTN, the new owners of Areeba mobile telephone network is deploying world class technological expertise in enhancing its infrastructure.
“Over 150 million USD is being invested by MTN in this initial phase of improving the network and reducing congestion. It is anticipated that the time frame for completion of these upgrades would be approximately ten to fifteen working days starting from the date of localized announcements”, she announced.
She said some short-term disruptions would be experienced by customers in areas of Accra such as East Legon, Ablekuman, Gbawe, North Kaneshie, Abelenkpe, Amasaman, Bubuashie, Paraku, Kissieh, University of Ghana-Legon Campus and Ghana Atomic Energy Commission.
Other areas that would be affected are Madina, Adenta, Ashaley Botwe, Fadama, Ofankor, Awoshie, Sampa Valley, La Veterinary, Mothers Inn, Cantonments, Adabraka, Tabora, Weija and Tudu.
Nima, James Town, Tesano, Alajo, Dansoman, Asylum Down, Caprice, Kaneshie, Achimota, Kotobabi, Kokomlemle, Korle-Bu, Odorkor and Anyaa would also be faced with these short-term disruptions.
She said MTN seeks the understanding of its cherished subscribers as it works to bring them a vastly improved quality service.
“Customer care stands at our call centres can continue to be reached on call centre number 111 during this period for subscribers to report any concerns during this exercise”, she said.
Similar upgrades would be carried out across the country to bring these quality service improvements to all subscribers nationwide.
“MTN is determined to strengthen comprehensively its network infrastructure with a view to improving quality of service to our valued customers”, she said.