GOIL PLC debunks fuel pumps tampering claims; says rehashed viral audio were issues resolved in 2019

GOIL PLC, a leading oil marketing company, on Wednesday dismissed an audio recording being circulated that falsely claims that some of its outlets are involved in "adjusting fuel pumps to the detriment of customers."

GOIL has clarified that the audio in question dates back to 2019 and has already been thoroughly investigated, with actions taken to resolve the matter.

GOIL assured the public that the issues mentioned in the audio were addressed and resolved five years ago, and subsequent verifications by the Ghana Standards Authority (GSA) have confirmed the accurate delivery of fuel at their stations.

A statement issued by GOIL Corporate Affairs has said the company has advised the public to ignore the re-circulated audio, which is being mischievously used to convey a negative narrative.

GOIL reaffirmed its commitment to monitoring and delivering value for money on all products purchased from its over 400 stations, in line with the company's compliance and quality policy, the statement emphasized.

Furthermore, GOIL has assured the public that it will continue to collaborate with the GSA and other regulatory bodies to ensure full compliance with all requirements.

The company has provided contact information for customers to reach out with complaints, inquiries, or information about their quality products and services. The toll-free number is 0800400003, and the WhatsApp number is +2330501559220.

GOIL's swift response and assurance of commitment to quality and value have helped to alleviate concerns and maintain customer trust.

The company's dedication to upholding the highest standards of service and compliance is a testament to its reputation as a trusted and reliable oil marketing industry watcher also stated.