GOIL upgrades customer service to royal status

GOIL Company Limited the nation’s foremost indigenous Oil Marketing Company (OMC) has upgraded its customer service to the royal status to ensure that anyone who enters its Filling Stations is served with dignity.

Mrs. Rita Addo, GOIL Company Limited, Zonal Manager for Tema said GOIL customers received the royal service at all service stations across the country “as the nation’s foremost indigenous oil marketing company we serve Ghana with authentic fuel and other petroleum products”.

She said at GOIL the customer is the center of operations in view of that staff have been trained consistently to focus on the customer as the center of business, “at GOIL Filling Stations, we do not undercut, you pay for the required quantity, fuel is the best quality”.

Mrs. Addo stated this during the commemoration of the second anniversary of the GOIL Afienya Filling Station which was monitored by the Communication for Development and Advocacy Consult (CDA Consult) at Afienya, near Tema.

She said, “At GOIL customers’ satisfaction is our priority and in an environment where fuel contamination cannot be ruled out, the only solution is to continue to maintain the quality of your products through regular unannounced field test”.

She, therefore, urged the staff to continue to sell the right fuel and lubricants with the right quality and quantity, they should let their customers live the station with a simile on their faces, and customers should continue to patronize the stations out of the jurisdiction.

Mrs. Addo said as part of its commitment to ensuring the quality of the GOIL fuel and other petroleum products it has a modern Mobile Laboratory Van – a fully automated fuel quality tester that allows fast and highly precise analysis of gasoline, petrol, diesel, and jet fuels directly in the field.

She explained that the Mobile Laboratory Van is also equipped with a high-speed, compact, and robust fuel analyzer and particle counter to ensure that GOIL fuel products are of high quality always at the point of sales.

Features of the Fuel Analyzer and Particle Counter include a Full-Colour Touch screen, Laser Controlled System, Full Spectrum PLS Analysis Using Superior Processing Power, and Thermoelectric Temperature Regulation of Filler, Density Meter and Cells among others to provide rapid test results.

She said “at GOIL we take our business seriously the Mobile Laboratory has the ability to measure and monitor the quality of fuel products at the Filling Stations.

“This will ensure that throughout the process of sale of fuel product the quality is maintained which is key to ensure the fuel being delivered to customers continually meets specification,” he noted.

Mr Yaw Asamoah, GOIL Quality Control Officer highlighted the need for customers to patronize GOIL Ron 95, as it has the strength and burns slowly and do not live carbon deposit in the car which washes the engine, every fuel had it pulling strengthen, Ron 95 was the strengthen and the color differentiate.

“Every week we go to the loading company, pick samples, test and make sure the fuel send to the stations is the required standard by National Petroleum Authority,” he said.

Mr Asamoah said modern vehicles engine are written Ron 95, when the required Ron are not used, the car would not function at it optimum capacity, because too much sulfur in the fuel would overwork the car, forming pollution, and rust, but GOIL sells low sulfur at every station.

As part of the activities to commemorate the second anniversary, the GOIL Afienya Service Station is organizing free eye screening, medical checkups, and many more services for the people within the community.