MTN Ghana Joins Ghana Chamber Of Telecommunications to celebrate World Consumer Rights Day

MTN Ghana, the leading Telecommunication Network in Ghana has collaborated with the Ghana Chamber of Telecommunications to observe this year’s World Consumer Rights Day (WCRD) with other telecommunication networks in the country.

The event was held at Kejeta-Pampaso, Kumasi.

The celebration was aimed at educating and informing traders and commuters of their rights and responsibilities as consumers of telecommunication services.

They used the occasion to register the SIM cards of their customers in line with the ongoing SIM reregistration exercise which is expected to elapse on Thursday, 31st March, 2022.

The World Consumers Right Day which is celebrated on 15th March every year was held in Ghana under the theme: "Fair Digital Finance."

Speaking at the event, Madam Adwoa Baah Afrakoma, Senior Manager, Branch Network Service of MTN , Northern sector, explained that, the Company was dedicated to protecting their customers’ mobile money wallets from fraudsters.

According to her, the issue of mobile money fraud is real and MTN is still committed to putting in place measures to deal with the situation.

She appealed to customers to be watchful in order not to fall into the tricks of fraudsters.

The Senior Branch Network Service Manager noted that MTN only contacts its customers via its official office line. “All MTN officials only call customers with the official line 0244300000 hence every other caller who uses another number instead of the above but tells you he or she is calling from MTN is a fraudster."

She advised MTN customers to avoid discussing their wallets or any personal details with strangers.

She revealed that MTN has so far re-registered a little over 7.5million the SIM Cards of its customers and appealed to all Ghanaians to take the exercise serious.

Dr. Kenneth Ashigbey, Chief Executive Officer (CEO) of the Ghana Chamber of Telecommunications, also cautioned customers of various telecommunication networks not to give their mobile money PIN to anyone.

He advised customers to always report any suspected fraud to their network operators to liaise with Cyber Security Units and other security agencies to clampdown their activities.

Dr. Ashigbey revealed that a lot of measures have been put in place to fight mobile Money fraudsters and stressed the need for customers to be mindful of the social engineering or tricks being used by the fraudsters.

The representatives of Bank of Ghana(BOG), Vodafone,Airtel/Tigo Mr. Agyekum Sarpong, Mr Kingsley Addai Jnr among other speakers stressed the need for customers to always be watchful and not fall into the tricks of fraudsters.