body-container-line-1

Caleb Kofie: Managing Director of Risxcel-Uk (Ghana Office)

By Samuel Sefah Danquah
Personality Profiles Caleb Kofie: Managing Director of Risxcel-Uk Ghana Office
FEB 2, 2016 LISTEN

Profile: Caleb Kofie is a celebrated National Customer Service Advocate for the Tourism and Hospitality sector in Ghana. He has at one time served as the Acting Executive Secretary of the Ghana Tourism Federation(GHATOF) which is the Apex umbrella body representing the interest of all the twenty one Tourism &Hospitality Trade Associations within the Private Sector, working in collaboration with the Ministry of Tourism Culture and Creative Arts (Ghana).

In 2013, his dedication, commitment and passion for the improvement of customer care within the various industries has ignited his passion to lead a Nation-wide Service Excellence Awareness Creation and public Sensitization initiative called: “JOURNEY TO SERVICE EXCELLENCE CAMPAIGN (J2SE-PROJECT) under the auspices of the Ghana Tourism federation(GHATOF), which seeks to address the challenges of poor customer service within the various sectors of the economy through Public sensitization , Awareness Creation Initiatives and Strategic Customer Service Skill development Training.

As the founder and current chairman of Service Excellence Foundation, Caleb Kofie continues to participate in several national and international conferences, seminars and workshops as a facilitator or speaker and is a regular guest to a host of radio and TV stations in Ghana, educating and promoting the importance of excellent customer service as a strategic tool for socio economic development in Africa.

With his in-depth knowledge and experience about the changing trends and landscape of the 21st century world of Tourism/Hospitality business, his Customer Service Skill Development Training Programme for various industries focuses on: Effective Communication Skills, Transformative Leadership, Organizational & Management Restructuring and Corporate Attitudinal Change.

He is currently the Managing Director of Risxcel-UK (Ghana Office).

body-container-line