Emirates Named World’s Best Airline at Skytrax World Airline Awards 2016

Accra, GHANA, 13 July, 2016 – Ghanaian travelers have been given a new reason to fly to Dubai and over 150 other destinations via Emirates as the airline has been named the World’s Best Airline at the 2016 Skytrax World Airline Awards. At the same event, Emirates scooped the awards for the World’s Best Inflight Entertainment for a record 12th consecutive year, and Best Airline in the Middle East.

The Awards is considered by industry players as a global benchmark for airline excellence and Emirates has won the top accolade four times since the Airline Awards was introduced 15 years ago. Emirates won the first ever Skytrax World’s Best Airline in 2001, again in 2002 and in 2013. Emirates has won a total of 20 Skytrax World Airline Awards since 2001.This year, the Skytrax Awards, which is also known as the Passengers’ Choice Awards was based on a total of 19.2 million completed questionnaires covering 280 airlines by customers hailing from more than 104 countries. This makes it the largest airline passenger satisfaction survey in the industry. The Skytrax Survey measures quality standards across 41 key performance indicators of front-line products and services in the airline industry.

Emirates’ unbeaten 12-year run as winner of the World’s Best Inflight Entertainment Award, is thanks to its industry-leading ice entertainment system, which currently boasts an incredible 2,689 different channels for passengers to choose from – including over 90 dedicated children’s channels. With channels ranging from the latest blockbuster movies, award-winning television box sets, comedy series, live TV, music and computer games, ice is constantly expanding its offerings for even greater choice. The airline has also expanded Live TV across its fleet including Live TV Sports Channels featuring high-profile sporting events, including this year’s Rio Olympics.

Sir Tim Clark, President, Emirates Airline, was full of joy when he received the three awards at the event; “we are honored to be recognized by the prestigious Skytrax Awards. Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touch point, every day, all around the world”.

He stated that at Emirates; “we constantly invest in our product and services, both on the ground and in the air. We listen carefully to our customers, and then relentlessly challenge ourselves to deliver and exceed expectations”.

Acoording to the President of Emirates, “The fact that these awards are based on the direct feedback from passengers is gratifying and a wonderful recognition for all of the hard work that’s gone into creating the Emirates experience”.

Sir Tim Clark noted that, ”passengers in Ghana have experienced the Emirates difference , with the airline rolling out a number of new product and service investments, including the unveiling of a new 777-300ER Business Class seat; expanding its global Emirates Lounge network to 39 with the opening of new facilities in Cape Town; launching new children’s toys and activity kits both on board and in the lounges and new amenity kit bags for First and Business Class travelers, while investing over US$140 million in its wine program for all cabin classes in 2015 alone”.