body-container-line-1

StanChart Ghana opens digital branch at Achimota

By GNA
Business & Finance StanChart Ghana opens digital branch at Achimota
MAY 2, 2016 LISTEN

Accra , May 2, GNA - Standard Chartered Ghana has opened a fully 'digital' branch at the Achimota retail centre, where customers can interact through technology as the bank find new ways of meeting customer needs.

The branch offers a blend of traditional face to face banking and the digital life style to take advantage of major changes as customers adopt mobile technology.

'The branch is a testimony of determination to follow clients with what they want, where they want to go and when,' said Mr Henry Baye, Head Retail Banking, Standard Chartered Bank.

He said customers are the bank's top priorities as it strives to create a superior banking experience for our customers.

With the award-winning technology and user-friendly features at the digital branch, simple banking services can now be done through digital channels and transactions, Mr Baye said.

Mr Kweku Bedu-Addo, Chief Executive Officer Standard Chartered Bank, said the branch offers advanced and state-of the art technology and traditional mode of banking to deliver un-parallel service to customers.

He said the bank needed to pay attention to responsive and respectful customer service.

Mr Bedu-Addo asked staff to stay abreast with financial risk management and especially pay attention to anti-money laundering and terrorism financing procedures by conducting due diligence on clients.

Staff must also take steps to explain to clients the need for the procedures and not that the banks are making life difficult for customers but the actions were taken in the interest of national security.

In a speech read on his behalf Dr Johnson Asiama, Second Deputy Governor Bank of Ghana, lauded the contributions of the banks to the growth in the banking sector through the provision of enhanced services and products development.

He urged the banks to be prudent, exercise good credit appraisal and improve the loan recovery effort as well as focused on excellent customer service and fair pricing.

GNA

body-container-line