Access Bank To Appreciate Customers During Service Week

In a show of commitment to its core value of “excellence”, Access Bank Ghana has for the sixth year running launched its Customer Service Week in Accra. The annual event coincides with the international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

Access Bank uses the occasion to heighten staff awareness to achieving and maintaining service excellence as well as appreciating customers for their brand loyalty and decision to do business with the Bank.

This year the Customer Service Week will be celebrated from Monday 5^th to Friday 9^th October 2015 under the theme “Experience the Service”. The weeklong programme will be marked with activities across all Access Bank branches nationwide and customers will be treated to enhanced customer service and special appreciation packages.

Over the years, the Bank has leveraged on this platform to engage customers on an emotional level. Highlights of the programme this year will include the signing of the Service Charter and a Service Quiz competition for staff. Management members will also take the opportunity to interact with customers within and outside the banking halls. The climax of the week long programme will be on Saturday with an exclusive theatre show in partnership by the renowned Roverman Productions to reward our customers and other stakeholders for their loyalty and support..

The Managing Director, Mr. Dolapo Ogundimu explains, “For a Bank that has excellence entrenched in its culture, we use the period to assess the quality of our service and to reenergize our staff for another year.

He called on customers saying, “Between now and October 10, you can walk into any Access Bank branch near you for an experience that redefines service. This is our way of expressing how much you are valued and appreciated. So do not be left out of this celebration” he concluded.

The Customer Service Week event will also be marked across all Access Bank subsidiaries in Africa to recognize the importance of customer service.

Access Bank Ghana recently attained ISO certification after meeting the requirements of the internationally respected Quality Management System (QMS) standards-measuring instrument ISO 9001:2008. The certification reaffirms Access Bank’s commitment to ensuring consistent and continuous improvement across all its processes and services in the best interest of stakeholders.