Participants at the MoneyGram Compliance session
MoneyGram recently organized a compliance training session for its partner agent banks on how to ensure safe transactions for customers.
The meeting was attended by all partner agent banks in Ghana.
The session was led by David Watts, MoneyGram Regional Compliance Manager for Southern & East Africa and Nneka Nwaka, Regional Compliance Manager for Anglophone West Africa.
Partner agents were educated on how to identify and deal with transaction monitoring, customer complaints, data management, fraud, teller lockdown and other compliance related matters.
Agents were informed that MoneyGram would continue to enhance its technology and processes to help partner banks to implement better compliance procedures across the region.
Partner banks were assured of frequent review of the MoneyGram compliance programme to make it relevant.
MoneyGram agents were told that all transactions are subject to local and international financial regulations and they must always ensure compliance with the appropriate local and international regulations when providing transaction services.
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