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Vodafone Improves Customer Care

By Daily Guide
Business & Finance Vodafone Improves Customer Care
AUG 4, 2015 LISTEN

Nii Boye Adjei
Vodafone Ghana has launched an online 'Live Chat and Support Centre' to timely and convenient respond to customers' queries.

According to Nii Boye Adjei, Commercial Director at Vodafone Ghana, the interactive platform would allow Vodafone customers to interact with customer service agents via an instant messaging interface on the Vodafone website.

He said the new service is expected to build on the concept of drawing closer to the customers of the company.

 'At Vodafone, we are passionate about innovation and continually embrace the use of technology to evolve our customer service delivery. We're proud to be the first telecommunications company to introduce this truly interactive platform in Ghana. Vodafone remains resilient as a business and will continue to work hard to deliver effective services to customers, especially in this digital age,' Mr Adjei stated.

 The new service has a comprehensive product and services knowledge base, a Question and Answer (Q & A) forum and a real-time support from customer care agents to empower and guide customers to solve their challenges.

Business Desk Report

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